Frequently Asked Questions

Everything you need to know about Walk & Bark products, sizing, orders, and care.

Sizing and Fit

How do I choose the correct size for my dog?

Please refer to the size guide available on each product page before placing your order.

For the most accurate fit, measure your dog using a soft measuring tape and compare the measurements with the product-specific sizing chart. We recommend choosing a size based on measurements rather than breed or weight alone.

How should I measure my dog for a harness?

Measure around the widest part of your dog’s chest, usually directly behind the front legs.

The measuring tape should sit comfortably against the body without being too tight. You should be able to fit approximately two fingers between the tape and your dog.

How should a collar fit?

A properly fitted collar should feel secure without being restrictive.

As a general guide, you should be able to comfortably fit two fingers between the collar and your dog’s neck. Always check the fit regularly, especially for growing puppies.

What should I do if my dog is between sizes?

If your dog falls between sizes, consider their body shape and measurements carefully.

For harnesses, choosing the larger size may provide more adjustability and comfort. Please review the measurements listed on the product page before ordering.

Can you help me choose a size?

Yes. Please contact us with your dog’s neck and chest measurements, along with their approximate weight and breed or body type.

We will be happy to offer sizing guidance, although the final fit may vary depending on your dog’s proportions.

Safety and Use

Can my dog wear the harness or collar all day?

We recommend removing walking accessories when your dog is unsupervised, resting for long periods, playing roughly with other dogs, or sleeping.

Accessories should always be used under appropriate supervision.

Are the products chew-proof?

No dog accessory is completely chew-proof.

Do not allow your dog to chew on their harness, collar, leash, or waste bag holder. Damage caused by chewing or improper use is not considered a product defect.

Product Care

How should I clean my Walk & Bark accessories?

For best results, gently hand-wash your accessories using cool or lukewarm water and a mild detergent.

Avoid bleach, harsh chemicals, abrasive brushes, and high heat. Allow products to air-dry completely away from direct sunlight.

Can I place the products in the washing machine or dryer?

We recommend hand-washing to help preserve the fabric, structure, stitching, color, and hardware.

Do not place products in the dryer.

How should I care for the matte-gold hardware?

Wipe the hardware gently with a soft, dry cloth after exposure to moisture, dirt, or salt.

Avoid harsh cleaning products and prolonged contact with water. Normal wear and subtle changes in the finish may occur over time with regular use.

Orders

Can I change or cancel my order?

We begin processing orders as quickly as possible.

Please contact us immediately after placing your order if you need to request a change or cancellation. We cannot guarantee that modifications can be made once an order has entered processing or has shipped.

Can I change my shipping address?

Please contact us as soon as possible if your shipping address is incorrect.

Once an order has been processed or shipped, we may not be able to update the address.

I entered the wrong discount code. Can it be added after checkout?

Discount codes must be entered during checkout and generally cannot be applied retroactively.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation at the email address provided during checkout.

Please check your spam or promotions folder if you do not see it. If you still cannot locate the confirmation, contact us with the name and email used for the order.

Shipping

Where does Walk & Bark ship?

Walk & Bark currently ships to United States.

How long does order processing take?

Orders are generally prepared within 2 business days. Processing times are separate from carrier transit times and may be longer during product launches, sales, holidays, or periods of high order volume.

How can I track my order?

Once your order ships, you will receive a confirmation email containing tracking information when available.

Tracking updates may take additional time to appear after the shipping label has been created.