Exchanges & Returns
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In its original condition
- Free from pet hair, odors, dirt, stains, or signs of use
- Returned with all original tags and packaging
For hygiene and safety reasons, we cannot accept products that have been worn by a dog, used outdoors, washed, chewed, altered, or damaged after delivery.
Trying an item is permitted, provided the product remains clean and in new condition.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or product, please return the original item according to our return policy and place a new order for the item you would like.
Placing a new order allows you to secure the preferred item before it sells out.
How to Start a Return
To request a return, please contact us through our website contact form or at our customer-service email contact@walkandbark.com.
Include:
- Your full name
- Order number
- The item you would like to return
- The reason for the return
Returns must be approved before being mailed. Once your return request is approved, we will provide the return instructions and shipping address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service and keeping your shipping receipt.
Refunds
Once your return is received, it will be inspected to confirm that it meets our return requirements.
We will notify you when your return has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Shipping charges, return shipping costs, and any applicable duties or fees are not refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging and shipping label, when applicable
We will review the information and work with you to provide an appropriate solution.
Do not discard the product or packaging before contacting us, as they may be required to process your claim.
Sets and Bundles
Products purchased as part of a set or bundle must be returned together to qualify for a full refund.
If only part of a set is returned, the refund may be adjusted to reflect the regular individual price of the items kept.
All returned pieces must meet our eligibility requirements.
Promotional Purchases
If a returned order no longer qualifies for a promotion, discount, free gift, or bundle price, the refund may be adjusted accordingly.
Complimentary gifts received with a qualifying purchase must also be returned unused and in their original condition. If the gift is not returned, its retail value may be deducted from the refund.
Refused or Undeliverable Packages
Packages returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment may be refunded after the package is received and inspected.
Original and return shipping costs may be deducted from the refund.
Additional shipping charges will apply if the customer requests that the order be sent again.
Order Changes and Cancellations
We begin processing orders as quickly as possible.
Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after it has entered processing.
Orders that have already shipped must follow the standard return process.
Contact Us
For return questions, please contact Walk & Bark through our website contact form or customer-service email contact@walkandbark.com.
Please include your order number so we can assist you efficiently.