Exchanges & Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition
• Returned with all original tags and packaging

We do not currently offer direct exchanges.

If you need a different size, color, or product, please return the original item according to our return policy and place a new order for the item you would like.

Placing a new order allows you to secure the preferred item before it sells out.

To request a return, please contact us through our website contact form or at our customer-service email contact@walkandbark.com.

Include:

• Your full name
• Order number
• The item you would like to return
• The reason for the return

Returns must be approved before being mailed. Once your return request is approved, we will provide the return instructions and shipping address.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt.

Once your return is received, it will be inspected to confirm that it meets our return requirements.

We will notify you when your return has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Shipping charges, return shipping costs, and any applicable duties or fees are not refundable.

We begin processing orders as quickly as possible.

Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after it has entered processing.

Orders that have already shipped must follow the standard return process.

For return questions, please contact Walk & Bark through our website contact form or customer-service email contact@walkandbark.com.

Please include your order number so we can assist you efficiently.